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Creating the Slip n’ Slide Effect for Your Workers
“The best preparation for good work tomorrow is to do good work today.” ~Elbert Hubbard Preparation is the essence of workflow. In general, workflow consists of a thoughtful sequence of connected...
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Is the pursuit of perfection a bad thing for managers?
As managers, we strive for perfection in everything we do. And often that may lead us to bury some of our flaws—those inherent characteristics that make us relatable, human and give us the ability to...
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Is actively helping actively hurting your career?
I have often been told that I am really good at “doing.” In other words, I am the go-to person for everything because I get it done. Being a work horse may sound like a good thing but when you are...
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Limitless Possibilities for Top Performers – What makes them tick?
Yes, it is true that adversity may drive performance. That frequently heard saying, “What doesn’t kill you makes you stronger,” comes to mind. More often, however, it is the individual who raises their...
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The Reality of Too Much Data
Shhhh, I won’t tell anyone you are overwhelmed. During a recent hospitality trade show where I was speaking, the trip took an interesting turn. I had planned on talking to the audience about “Getting...
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Breaking Process with Real Life Training
First, we hire. Then we train on processes designed before the person was even with the company. Finally, we let our employees go free, continuing to implement the processes on their own. Processes are...
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Negotiation Skills that Make Good Managers Better
Negotiating and the “Art of the Deal” are not new. We do this every day in multiple ways, from arranging services for our homes to renegotiating a business lease. Recently, this subject has increased...
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Manager Confidence: Off the Charts or Lower than Low?
Your employees and your customers can smell fear. When you are unsure of your prowess as a manager don’t fool yourself everyone can tell—and they’ll take advantage of it purposefully or just...
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Street Smarts Approach to Customer Acquisition
Do you believe in the perfect sales person? I don’t. But I work with someone who comes pretty darn close. Her nickname is “the queen”. Not because she’s elite – quite the opposite. She takes her job...
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Does the Word “Technology” Scare You?
Many people fear the word “technology”. I know I used to (and admittedly sometimes still do), and here I am working for a software technology company. Bizzare, right? The connotation of “technology”...
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Five Companies with One Mission
It has been about a year since Red Book Connect brought together 5 companies that focused on hiring, training and scheduling employees, inventory management, business intelligence, loyalty programs,...
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Manager’s Red Book Goes Digital
For the last several months, we’ve been talking about and beta-testing our new Digital Red Book product, and I was really excited when I saw it get launched for “GA” (general availability) earlier...
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